Publications [#327516] of Sim B. Sitkin

Journal Articles

1. Sitkin, SB; Roth, NL, Explaining the Limited Effectiveness of Legalistic “Remedies” for Trust/Distrust, Organization Science, vol. 4 no. 3 (August, 1993), pp. 367-392, Institute for Operations Research and the Management Sciences (INFORMS) [doi]
   (last updated on 2024/04/18)

   Abstract:
   Organizations frequently adopt formal rules, contracts, or other legalistic mechanisms when interpersonal trust is lacking. But recent research has shown such legalistic “remedies” for trust-related problems to be ineffective in restoring trust. To explain this apparent ineffectiveness, this paper outlines a theory that distinguishes two dimensions of trust—task-specific reliability and value congruence—and shows how legalistic mechanisms respond only to reliability concerns, while ignoring value-related concerns. Organizational responses to employees with HIV/AIDS are used as a case illustration that supports the theory's major propositions. The paper concludes with an agenda for future research.