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Papers/Articles/Chapters in Books
- with Glenn B. Voss and Christine Moorman. "An Empirical Examination of the Complex Relationships Between Entrepreneurial Orientation and Stakeholder Support." European Journal of Marketing 39:9/10 (Fall, 2005): 1132-1150.
- with G.B. Voss with C. Shuff and I. Rose. "Theatre Facts 2004." Propriety publication (Summer, 2005).
- with D. Sirdeshmukh and G. B. Voss. "Improving Organizational Performance by Aligning Strategic Emphasis with Marketplace Characteristics: Knowing When to Explore and When to Exploit." Presented at the 8th International Research
Seminar in Services Management, La Londe,
France; published in the conference
proceedings
(June, 2004).
- with G. B. Voss and Christopher Shuff. "In Whom We Trust III: Theatre Governing Boards in 2004." (2004).
- with G. B. Voss with Christopher Shuff and Katie Taber. "Theatre Facts 2003: A Report on Practices and Performances in the American Nonprofit Theatre." (2004).
- with G. B. Voss. "Perceived Image and Customer Response: A Case of Two Theatres." Presented at the AIMAC: Seventh
International Conference on Arts and
Cultural Management in Milan, Italy;
published in the conference proceedings
AIMAC :Seventh International Conference on Arts and Cultural Management Proceedings (2003).
- Z.G. Voss. "The Effects of Authenticity Rifts on Firm Performance and Customer Response." Doctoral Dissertation in the Science of Management
(2003).
- with G. B. Voss, C. Shuff, and R. Ford. "Theatre Facts 2002: A Report on Practices and Performances in the American Nonprofit Theatre." Report findings published in additional articles online by the The Seattle Times (8/22/03), Philanthropy Journal (8/28/03), Association of Fundraising Professionals (9/15/03), American Society of Public Administration (9/8/03), San Francisco Chronicle (8/26/03), Backstage (6/19/03), San Jose Mercury News (9/27/03).
(2003).
- with G. B. Voss and M. Montoya-Weiss. "Investigating the Effects on Firm Performance of Product Portfolio Innovativeness and Organizational Learning through Experimentation." paper presented at the AMA Winter Educators'
Conference; published in the conference
proceedings
American Marketing Association Winter Educators' Conference Proceedings (2003).
- with G. B. Voss. "The Effects of Authenticity Rifts on Firm Performance and Marketing Outcomes in the Arts." Presented Paper at the Langeard Services Management Conference, LaLonde, France
The Eric Langeard International Research Seminar in Service Management Proceedings (June,
2002).
- with A. Andreasen, G. B. Voss, C. Moorman. "Cross-Sector Knowledge Transfer: Implications for Non-Profit Marketing." American Marketing Association Marketing and Public Policy Consortium (May,
2002).
- with Voss, Glenn B., Christopher Shuff, and Rachel Ford. "Theatre Facts 2001: A Report on Practices and Performances in the American Nonprofit Theatre." Invited
(2002).
- with Voss, Glenn B. and Christopher Shuff. "In Whom We Trust II: Theatre Governing Boards in 2001." Invited
(2002).
- with Voss, Glenn B., Christopher Shuff and Dan Melia. "Theatre Facts 2000: A Report on Practices and Performances in the American Nonprofit Theatre." Invited; Report Findings incorporated into the Statistical Abstract of the United States published by the U.S. Department of Commerce
(2001).
- with G. B. Voss. "Exploring Entrepreneurial Orientation and its Effect on Product Development, Organizational Behavior, and Performance in the Nonprofit Professional Theatre Industry." The Eric Langeard International Research Seminar in Service Management Proceedings (June,
2000).
- with Voss, Glenn B. and Daniel M. Cable. "Linking Organizational Values to Relationships with External Constituents: A Study of Nonprofit Professional Theatres." Organization Science (May/June 2000): 330-347.
- with Voss, Glenn B.. "Strategic Orientation and Firm Performance in an Artistic Environment." Journal of Marketing 64 (January,
2000): 67-83.
- with Voss, Glenn B.. "Exploring the Impact of Organizational Values and Strategic Orientation on Performance in the Nonprofit Professional Theatre Industry." International Journal of Arts Management 3:1 (2000): 62-76.
- with Voss, Glenn B., Christopher Shuff, and Collette Carter. "Theatre Facts 2001: A Report on Practices and Performances in the American Nonprofit Theatre." Invited
(2000).
- with G. B. Voss. "Nonprofit Professional Theatres: Organizational Values, Strategic Orientation, and Performance." Paper presented at the AIMAC: Fifth International Conference on Arts and Cultural Management, Helsinki, Finland
AIMAC: Fifth International Conference on Arts and Cultural Management Proceedings (June,
1999).
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